T&C

Please give at least 48 hours’ notice when cancelling an appointment.

Bookings cancelled with less than 48 hours’ notice will be charged at 100% of the full procedural price,unless we are able to reappoint you time slot to another client. 

This also applies if gift vouchers are the method of payment.

You will receive an automated text the day before your appointment. Please note that this system does not receive a text response as it is a computer generated reminder. 

No payment will be refunded if you fail to attend or cancel an appointment without 48 hours notice.

Please note that should you arrive late for an appointment, this will result in a reduced time being available for your treatment, however we will try to be as accommodating as possible.

We require a card to be kept on the account to secure all appointments. 

No show appointments at all locations will be charged at full price. No show appointments will be charged after the appointment time has ended.

Cancellations for Jersey and London

Appointments, including Top Up appointments and reviews appointments not attended or cancelled without the 72 hours-notice will be charged at 100% of the full procedural price, unless we are able to reallocate the booking to another client, in which case the deposit only will be chargeable. 

 Cancelled appointments will always be confirmed with either receipted email or written correspondence.

Without proof of acknowledgement, transference or cancellation of the appointment it is not recognised as confirmed.  The client agrees to ensure that they have received this confirmation in the event of any cancellation they may make with the office.

100% of the consultation price is required when booking. Consultations are not redeemable against treatment.

50% deposit of the full treatment price is required upon booking for all treatments. 

No bookings will be taken without this deposit. 

We accept debit card, credit card and cash. Please notify us of any vouchers you wish to use at the time of booking.

Please inform us, at the time of booking if possible, of any health issues, medical conditions or allergies etc. Please also inform us if you are pregnant as this may affect your treatment.

Packages are tailor made for you as an individual. If you have a special occasion or event that you would like some help getting ready for, please bear in mind that it can take from 3 - 12 months after treatment to reach optimal results.

Payment plans are available for our high end treatments over £1000 however please note this will not include any promotional, discounted or special offers whereby full payment is required upfront.

Vouchers will remain valid for one year from the date issued.

For safety reasons and insurance purposes, no child under the age of 16 may accompany you while you are having a treatment. We do not have the facilities to care for children and hope you understand that we cannot assure their safety in a professional environment. We also do not want to compromise our other client’s experience. Your understanding is greatly appreciated.